Terms & Conditions
Last updated: 9 November 2026
1. Who we are
Identity Shift (identityshift.nurtr-hr.com) is the life coaching practice of Archana D. R. It is operated by Archanova HR Solutions LLP, trading as Nurtr HR Solutions, based in Bangalore, Karnataka, India. In these terms, "we", "us" and "our" mean Archanova HR Solutions LLP, and "you" means anyone who uses this website or our services.
2. Our services
- Breakthrough Call: a 60-minute, one-to-one online video call with Archana. It costs ₹299 when paid from India or US$3.81 when paid from outside India, and it is refundable as our Refunds & Cancellations policy explains.
- 3-month Life Coaching programme: available only by acceptance after a Breakthrough Call, with a maximum of 20 admissions each month. Its fee and terms are shared with you on the call and agreed separately before you join.
- Life Scorecard: a free online quiz that gives you a general indication of where you may be stuck. It is not a diagnosis or a professional assessment.
3. Payments
Payments from India are processed securely by Cashfree Payments, and payments from outside India by PayPal. We never see or store your card, UPI or bank details. Prices are shown in Indian rupees (₹) or US dollars (US$) and include all charges we apply; your bank or card provider may add its own fees.
4. Delivery of the service
All services are delivered online, so nothing is shipped. After paying, you choose your call time on our booking page. Your confirmation email, with the date, time and video link, arrives straight away. Calls are booked at least 1 day in advance, subject to availability.
5. What coaching is, and what it is not
Coaching, NLP and the traditional and modern techniques used in sessions support personal growth. They complement, but do not replace, medical, psychiatric, psychological or legal care, and they are not financial, investment or tax advice. If you are in crisis or have a medical or mental-health condition, please contact a qualified professional or emergency services.
Results depend on your own effort and circumstances, so we can't guarantee any particular outcome. You stay responsible for your own decisions and actions.
6. Eligibility and conduct
You must be at least 18 years old to book. Please treat every session with respect. We may end a session or decline to work with anyone who is abusive or who misuses our services. If that happens before a call takes place, we refund what you paid for it.
7. Confidentiality and your information
What you share in a session stays confidential, except where the law requires us to disclose it or someone's safety is at serious risk. Sessions are never recorded without your written consent.
When you take the Life Scorecard, we save your name, email address and quiz result so Archana can prepare for your call. Our booking (Cal.com) and payment (Cashfree, PayPal) providers process the details you give them under their own privacy policies. We do not sell your personal information. To have your information corrected or deleted, email archana@nurtr-hr.com.
8. Intellectual property
All content on this website, including the text, the Life Scorecard, images and branding, belongs to Archanova HR Solutions LLP or Archana D. R. You may not copy or reuse it without written permission. Any worksheets or materials shared in sessions are for your personal use only.
9. Limitation of liability
As far as the law allows, our total liability to you for any service is limited to the amount you paid for that service. We are not liable for indirect losses, or for any delay or failure caused by things outside our reasonable control, such as internet, platform or payment-provider outages.
10. Changes to these terms
We may update these terms from time to time. The version on this page, with its "last updated" date, applies at the time you book.
11. Governing law
These terms are governed by the laws of India. Any dispute is subject to the courts of Bangalore, Karnataka.
12. Contact
For questions about these terms, email archana@nurtr-hr.com or visit our Contact Us page.