Policy

Refunds & Cancellations

Last updated: 9 November 2026

1. What you pay for

The Breakthrough Call is a 60-minute, one-to-one online video call with Archana. It costs ₹299 when paid from India (via Cashfree) or US$3.81 when paid from outside India (via PayPal). This is a service, so nothing is shipped. You book your call time straight after payment, and the call link arrives by email.

2. Full refund if you are not accepted

At the end of the call, Archana will tell you whether you are accepted into the 3-month Life Coaching programme. Archana takes only 20 admissions each month.

• If you are not accepted, the full amount you paid is refunded. You don't need to ask; we start the refund within 2 working days of your call.
• If you are accepted, the call fee is not refunded, whether or not you then join the programme.

3. Cancelling or rescheduling

• You can reschedule for free, at least 24 hours before your call, using the link in your booking confirmation email.
• If you cancel at least 24 hours before your call, you get a full refund. Email us to request it.
• If you paid but haven't booked a time yet, you can ask for a full refund within 7 days of payment.
• If you miss your call without notice, we'll offer you one new time. If you miss that one too, the fee is not refunded.
• If Archana has to cancel or can't attend, you can choose a new time or a full refund.

4. How refunds are paid

Refunds always go back to the original payment method (the same UPI, card, bank account or PayPal account). Once we start a refund, it usually reaches you within 5 to 7 working days, depending on your bank or PayPal. Paid in another currency? The amount you get back can differ slightly because of exchange rates or your bank's fees, which we can't control.

5. Failed or duplicate payments

If money left your account but the payment failed, or you were charged twice, email us with the payment details. We'll refund any extra amount within 7 working days of confirming it.

6. How to ask for a refund

Email archana@nurtr-hr.com with your name, the email you used to pay, and the payment date. We reply within 2 working days.

Identity Shift is the life coaching practice of Archana D. R., operated by Archanova HR Solutions LLP, Bangalore, Karnataka, India.